Letting your customers take care of themselves

You have a business, and that business has customers. It has a lot of products to sell, and a good service to perform, and you’re proud of how far your customer relations have come since you started up. However, there’s always going to be a downside to this kind of customer service success: just how much time it can take up in your life! You don’t always want to be on the phone to curious customers, and you don’t always have the time to be out on the shop floor to help your staff out with the lunch rush.

You’re a busy person, and you’ve got a lot of responsibilities outside of the business to take care of – and that means you’re probably looking for a few efficient, time saving solutions that’ll keep the company turning over whilst you’re off doing something else. Well, giving customers the options and equipment to take care of themselves is a great way to do this. So let’s get into a few details below.

Give Them Shopping Options

And by that we mean give them the option to signal for help when needed, and to signal for sure that they don’t need your services whilst in your store. This can be easily done via the baskets they pick up when they first step inside the door, and need something to hold all of the products they want to buy that day. Have one set of baskets coloured green, and the other coloured red, and then clearly signpost that one colour means ‘I would like help’ and the other means ‘I don’t need any help’.

Your customers can very easily follow these rules, and it gives them more control over the way they shop. At the same time, this helps your staff keep track of everything that’s going on in the shop, and means you can spend some time in the office or out of it, in a meeting with other local businesses, or contacting new investors.

Use Some Self Service

Self service checkouts are by no means new technology, but they’re still mainly employed only in supermarkets. Why not break the mold a little, and bring them into your store? They are definitely going to save your working body a lot of time through the day!

And when you’ve got arguably the best machines for payments out on the checkouts as

well, paying accurately and easily for items couldn’t be more convenient. All in all, there’s a lot of customers out there who do genuinely prefer to check themselves out, and it helps to lessen the burden on your staff behind the counter where a huge queue might just already be forming…

Your customers are perfectly capable of taking care of themselves, as long as you give them the resources to do so. Make sure you put ideas like these to use in your business if you’re looking to be more efficient with your responsibilities, and to keep your staff always on the move.

*This is a contributed post

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